Refund & Replacement Policy

At Trishul Foods, a product of Shiraw, we make every pouch ourselves, and we want you to be happy with every order. Because our products are food items, we follow the policy below to keep things hygienic and fair for everyone.

Damaged, wrong or missing items

If your order arrives damaged, leaking, with the wrong product or with an item missing, we will send a free replacement or give you a full refund for the affected item.

• Tell us within 48 hours of delivery.
• Share your order number and clear photos of the package and product (an unboxing video helps us resolve it faster).
• Contact us on WhatsApp at +91 96429 64386 or email contact@trishulfoods.com.

Returns

For hygiene and food-safety reasons, opened or used food products cannot be returned. Unopened products are also non-returnable unless they arrived damaged or incorrect as described above.

Order cancellations

You can cancel an order any time before it is dispatched and receive a full refund. Once an order has been dispatched, it can no longer be cancelled.

Quality concerns

If you have a concern about the quality of a product, contact us with your order number and the batch code printed on the pouch. Every pouch is batch-coded, so we can trace it back through our process and make it right.

How refunds are paid

Approved refunds are sent to your original payment method within 5–7 business days. The time it takes to reach your account depends on your bank or payment provider.

Bulk and B2B orders

Bulk and B2B orders follow the terms agreed in your quote. Please speak to our team for details.

Contact

Trishul Foods, a product of Shiraw
Kakupalli, Nellore (D), Andhra Pradesh, Pincode: 524346
WhatsApp / Phone: +91 96429 64386
Email: contact@trishulfoods.com