Privacy Policy

Last updated: 29 September 2026

Trishul Foods, a product of Shiraw ("we", "us", "our"), runs trishulfoods.com (the "Website"). This Privacy Policy explains what personal information we collect when you visit the Website, buy from us or contact us, how we use it, and the choices you have. We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Information we collect

• Contact and order details: your name, phone number, email address, and billing and shipping address.
• Payment information: payments are processed securely by our payment partners. We do not see or store your full card, UPI or bank details.
• Order history: products you view, add to cart, buy, cancel or ask about.
• Communications: messages you send us by email, WhatsApp, contact forms or bulk-enquiry forms.
• Device and usage data: IP address, browser, device type and how you use the Website, collected through cookies and similar technologies.

How we use your information

• To process, pack, ship and deliver your orders, and to send order and tracking updates.
• To handle cancellations, replacements and refunds, and to answer your questions.
• To respond to bulk, B2B and collaboration enquiries.
• To send offers and product news, only where you have agreed. You can unsubscribe at any time.
• To improve the Website, prevent fraud and keep our services secure.
• To comply with legal, tax and accounting requirements.

Who we share it with

We do not sell your personal information. We share only what is needed with:

• Shopify, which hosts our store. See the Shopify Consumer Privacy Policy.
• Payment gateways, to process your payment.
• Courier and logistics partners, to deliver your order.
• Marketing and analytics tools (for example Google or Meta), to understand Website traffic and show relevant ads, where permitted.
• Government or legal authorities, when required by law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use the Website. You can control or delete cookies in your browser settings. Some features may not work properly without them.

How long we keep it

We keep your information only as long as needed for the purposes above, or as required by law (for example, tax records).

Security

We use reasonable safeguards to protect your information, and payments go through encrypted, secure gateways. No online system is 100% secure, so please keep your account password private.

Your rights

You can ask us to access, correct, update or delete your personal information, withdraw consent for marketing, or nominate someone to act for you. To do this, email contact@trishulfoods.com. We may need to verify your identity first.

Children

The Website is not meant for use by children without a parent or guardian. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was updated.

Contact and grievance officer

If you have any questions or complaints about how we handle your data, please contact:

Grievance Officer, Trishul Foods (a product of Shiraw)
Kakupalli, Nellore (D), Andhra Pradesh, Pincode: 524346
Email: contact@trishulfoods.com
Phone / WhatsApp: +91 96429 64386

We aim to respond within 48 hours and resolve complaints within 30 days.